SHIPPING

We ship WORLDWIDE!

**All orders placed on 20th December 2018 will be processed and shipped out on 2nd January 2019. We apologise for the inconvenience caused**

All orders place with an Australian address will travel with Australia Post.
All orders placed with a New Zealand address will travel with DHL Global Mail. 

All orders placed outside of the above two countries and therefore International, will  travel with DHL Global Mail or DHL Express.

SHIPPING COSTS (all with tracking) The below are approx, and final amount will show up at checkout in AUD.


USA & CANADA
Standard                                                                     USD $15
Express                                                                       USD $25

UNITED KINGDOM
Standard                                                                     USD $15
Express                                                                       USD $30

MEXICO
Express                                                                       USD $25

RUSSIA
Standard                                                                     USD $15
Express                                                                       USD $30

ASIA
Standard                                                                     USD $15
Express                                                                       USD $25

INTERNATIONAL 
Standard
Western & Eastern Europe                                          USD $15
Brazil & South America                                               USD $20
UAE, Saudi Arabia, Oman, Qatar                               USD $20 
Rest of the World                                                        USD $20 

AUSTRALIA
Standard                    AUD $10 (with tracking)
Express                      AUD $15 (with tracking) 

NEW ZEALAND
Standard                    AUD $12 (with tracking)

 

ESTIMATED DELIVERY TIME FRAME

USA & CANADA
Standard                                                    6-14 working days
Express                                                      3-5 working days

UNITED KINGDOM
Standard                                                    6-15 working days
Express                                                      3-5 working days 

MEXICO
Express                                                      3-7 working days 

RUSSIA
Standard                                                    6-21 working days
Express                                                      3-7 working days 

ASIA
Standard                                                    6-14 working days
Express                                                      3-5 working days 

INTERNATIONAL
Standard
Western Europe                                        6-14 working days  
Eastern Europe                                         6-18 working days                                                                           
Brazil & South America                            18-21 working days 
UAE, Saudi Arabia, Oman, Qatar             7-16 working days                
Rest of the World                                      8-21 working days

AUSTRALIA
Standard                                              3-7 working days
Express                                                1-3 working days

NEW ZEALAND
Standard                                              7-10 working days

From time to time there can be unexpected delays with customs and/or courier which may ultimately delay the delivery. This is uncontrollable from SEASKAPE's end and we are not able to refund or cancel your order if this occurs.

 

ORDER SHIPMENT & DESPATCH

All orders will be processed and shipped from Perth WA within 24-48 hours of purchase during working days (Monday – Friday).

All orders placed on Saturday, Sunday or on a Public holiday will be processed the next working day.

During our sales or promotional events, there may be a delay in the orders being processed and shipped.

 

ADDITIONAL CUSTOM DUTIES AND TAXES

You will be liable for ALL of the applicable costs of import duties, customs, taxes levied and customs holding by your country that your order is being shipped to. These will be due at the point of, or after delivery. Each country will be different.

SEASKAPE will not be liable for these charges, and unfortunately they cannot be reimbursed or refunded by us.
If you are uncertain if you will be affect by any of these additional charges, we highly recommend that you contact your local customs office first.

 

TRACKING YOUR ORDER

  1. You will receive an automated email confirmation of your order
  2. A second email will be sent to you with your tracking number once your order has been dispatched

You can track your parcels by using the following links below:

Australia
Australia Post Tracking

New Zealand
DHL eCommerce Global Mail Tracking

ALL International
DHL Global Mail Tracking

USA Customers
USPS Tracking

If you have not received an email with your tracking details, please email us at orders@seaskape.com quoting your order number. 

Please allow 12-24 hours for your information to update onto the website.

If you have not received an email with your tracking details, please email us at orders@seaskape.com quoting your order number. 

 

RE-DELIVERY TERMS 

If you are not home to receive your parcel, a card will be left in your mail box for collection at your local Post Office.

If you are not home to receive your parcel, a card will be left in your mail box for collection at your local Post Office.

All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia. It is the customers responsibility to arrange for collection.
You will be required to pay the re-delivery fee (if this is sent back to us) and we are unable to cancel or refund your order.

 

INCORRECT ADDRESS

SEASKAPE is not held liable for incorrect shipping information entered at time of checkout on our website. The customer is to check these details carefully as we are unable to issue a refund once item(s) have been shipped.

Should this ever happen, please email us immediately at orders@seaskape.com

We process and ship our item(s) very quickly, so if they have been dispatched, we are unable to change the address. 

All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia.
You will be required to pay the re-delivery fee and we are unable to cancel or refund your order. 

 

CAN I CANCEL MY ORDER?

Once you have placed your order on our website, we are unable to cancel your order.

 

CAN I MAKE CHANGES TO MY EXISTING ORDER?

Once you have placed your order on our website, we are unable to make changes to your existing order.

 

LOSS OF ITEM(S) DURING SHIPPING

SEASKAPE will not be held liable or be responsible for any item(s) that are loss during shipping once this has been passed to Australia Post, DHL Global Mail or DHL Express.